RETURN & REFUND POLICY
Last Updated: September 2026
At Morvik.pk, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return policy, please contact us and we will assist you.
1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the product must be:
- Unworn and unused.
- In its original condition.
- Free from stains, perfume, makeup, washing or other marks.
- Not altered, damaged or modified.
- With original tags attached.
- Returned with the original packaging where applicable.
Products that do not meet these conditions may not be accepted.
2. Size Exchange
If you have ordered the wrong size, you may request a size exchange within 7 days of receiving your order, subject to availability.
The product must be unused and in its original condition with tags attached.
If the requested replacement size is unavailable, we may offer an alternative solution.
3. Wrong or Damaged Product
If you receive:
- A wrong product.
- A wrong size sent by Morvik.
- A damaged product.
- A defective product.
Please contact us within 48 hours of delivery.
Send us:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A brief description of the issue.
Our team will review the request and provide an appropriate resolution.
4. Change of Mind
Returns or exchanges for change of mind may be accepted only if the product meets all eligibility requirements and the request is made within the applicable return period.
Products that have been worn, washed, altered or damaged may not be eligible.
5. Non-Returnable Items
The following products may not be eligible for return or exchange:
- Products that have been worn or washed.
- Products with removed tags.
- Products damaged after delivery due to customer use.
- Products that have been altered or modified.
- Products returned without the required original packaging.
- Products returned after the applicable return period.
6. Return Process
To request a return or exchange:
Step 1: Contact us at Morvik97@gmail.com.
Step 2: Provide your order number and reason for the request.
Step 3: Our team will review your request.
Step 4: If approved, we will provide return instructions.
Step 5: Send the eligible product according to the instructions provided by our team.
Please do not send a return to an address without first contacting our support team.
7. Return Shipping
For returns or exchanges due to a wrong, damaged or defective product caused by Morvik, we may cover the applicable return shipping costs.
For size exchanges or eligible change-of-mind returns, return shipping costs may be the customer's responsibility.
Any applicable shipping charges will be communicated before the return is processed.
8. Refunds
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed using the applicable refund method.
Depending on the payment method and financial institution, it may take additional time for the refund to appear.
9. Refund Amount
Approved refunds may cover the eligible product amount.
Original delivery charges may not be refundable unless the return is due to an error, damage or defect attributable to Morvik.
Any applicable deductions will be communicated before processing the refund.
10. Cash on Delivery Orders
For Cash on Delivery orders, refunds may be handled through an available refund method agreed with the customer.
Customers may be required to provide accurate information necessary to process the refund.
11. Sale & Discounted Products
Products purchased during a sale or promotional campaign may have specific return or exchange conditions.
Any special conditions applicable to a promotion will be displayed at the time of purchase.
12. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the applicable return procedure may apply.
13. Failed or Refused Deliveries
If an order is refused or cannot be delivered because of incorrect or incomplete customer information, additional delivery or return charges may apply.
Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.
14. Inspection
All returned products may be inspected before an exchange or refund is approved.
Morvik reserves the right to reject a return if the product does not meet the conditions described in this policy.
15. Contact Us
For return, exchange or refund assistance, contact:
Morvik.pk
Email:
Morvik97@gmail.com
